We want you to feel comfortable with your purchase. BEG, puts our customers at the highest priority with 24 hours, 7 days a week support. If you have questions or comments about your membership we are here to help with email responses within 30 minutes and a customer help line to answer all your questions. Or answer most of your questions right online with our easy to use, Online Customer Service Center. Just know that your purchase is important to us and we'll do what we have to do to make you satisfied.